About Us 2017-06-01T17:43:57+00:00

ABOUT US

Our Story

In 1997, Adapt’s founders saw an opportunity in the brilliant all-in-one approach that Genesys/Interactive Intelligence invented for integrated customer communications management. Today we still see that opportunity. We tailor the right solutions to achieve the customer experience you want in your contact centers. We have built our reputation on knowing the Genesys/Interactive Intelligence platforms better than any other provider – to get the most out of the system for our clients. Now two decades after we began, we continue to build on that reputaton by blending our skills with the newly combined Genesys/Interactive Intelligence solutions.

Our Approach

Putting our clients’ and our employees’ needs first is a cornerstone of how we work at Adapt. We listen carefully to determine what you need and then tailor the solution to address those needs. After thousands of site implementations, our people know what is important, what works and how to resolve challenges. Adapt’s experience, transparency and proven processes ensure that projects happen on-time, on-budget and on-point.

Our People

The Adapt team has the technical knowledge, experience and creativity to enable you to get more from your product suite. Our leaders’ passion for success is contagious and has attracted the most experienced people to join and stay with Adapt. Based on our many years of achieving smooth Genesys/Interactive Intelligence implementations, our technical and engineering staff has built a proprietary toolkit shared among all team members. We thrive on helping clients resolve their toughest communication integration challenges.

Our Relationships

While we are proud of our two decades in the business and the many industry awards we have received, we are most gratified by the longevity of our client and employee relationships. In addition, Adapt is the longest term partner and most consistent top producer for Genesys/Interactive Intelligence. While integrating communications for 300+ clients, we have developed good working relationships with the vendors who supply communications to your contact centers. Those relationships serve us well in enabling smooth implementations, so you achieve your customer experience transformation goals.