Team Adapt never leaves a customer unsatisfied. You don't have to take our word for it, though. Here's what our customers are saying about us.
The Chicago Patrolmen's Federal Credit Union (CPFCU) is a full service credit union solely dedicated to servicing the financial needs of Chicago Police Officers and their families. As a sole SEG credit union, CPFCU is able to maintain a laser-like focus on their members' needs. Since many members are constantly on the go or working unusual hours, a big part of meeting their needs comes from providing excellent telephone banking self service, backed by the human touch of knowledgeable member service representatives (MSRs) in their call center. The credit union knew that to achieve and maintain these goals that they needed a unified business communications solution that was state of the art. Therefore, they choose to partner with Adapt Telephony Services who has years of experience delivering Interactive Intelligence unified communications (UC) systems to credit unions from coast to coast.
Campus USA Credit Union, a $700 Million asset organization out of Florida, had been using an Avaya Definity G3 for TDM-based switching at its inbound/outbound contact center in Florida. As they neared the end of their contract, the credit union decided to explore new communications systems that would enable it to roll out branch offices more quickly, and give it the flexibility to bring maintenance and customization functions in-house.
Ceridian is one of the nation’s largest information services companies serving the human resource and transportation markets. Ceridian started looking for a new communications system in 1997 after it had acquired several new companies. These acquisitions enabled Ceridian to offer new products to its customers, but it also added volume and complexity to its main contact center offices located in St. Louis and Atlanta. Ceridian’s first-level support office in St. Louis was using an Avaya Definity G3 system, with additional offices supported by various other products, including those by Mitel and Nortel.
“Providing excellent customer service is my everyday goal. What comes to mind when I think of excellent customer service, is Adapt. Ever since that first call to them over five years ago, a partnership was formed and has grown steadily stronger. During the implementation they truly cared about our business and specific needs for our Customer Service Representatives. They think about our business as if it was their own, contacting us with new ideas, new products and services. The Adapt team is professional, knowledgeable and a cornerstone in allowing us to meet our Call Center goals. I can count on Brett – our main contact – he is here at Videojet when I need him, face to face.”
Customer Service Director, Videojet Technologies Inc.
Dupaco Community Credit Union is a $431 Million organization headquartered in Dubuque, IA. By mid-2001, it had outgrown its legacy PBX. While the PBX had basic automatic call distribution (ACD) capabilities, the credit union’s growing number of branch offices demanded a more feature-rich call routing system—one that could also be modified quickly and easily. An even more important objective for finding a replacement PBX was to help bring a unified front to Dupaco’s distributed operations by consolidating its multiple phone systems from multiple vendors at branch offices into a single system that could serve all locations.
“My experience with Adapt was great. They have a well-defined process, and the people assigned to our project were conscientious and competent. We started out making sure we had the call flows fully documented. The Adapt team then set up the system. When everything was ready, we jointly tested the system. We cut over with no major problems, and were taking member calls very soon after cutover. Our staff likes the new system and adapted to it quickly and easily. Our Member Services Center Manager is highly pleased with the system in general, and with all the new functionality that came with it. This all is in contrast to an implementation of Nortel's Symposium Express Call Center five years ago that was a disaster due to poor planning, execution and follow-up on the part of another vendor.”
Walgreens is a national retail pharmacy chain considered the leader in innovative drugstore retailing. After an extensive RFP process and a review of more than 10 vendors, Walgreens selected Customer Interaction Center® (CIC) from Interactive Intelligence Inc. CIC was an all-in-one software product designed to offer reporting features, customization tools and multimedia queuing through one central, rules-based engine.
“I would like to say thank you for all of the assistance your crew gave us during the move to our new headquarters. Your staff went above and beyond in working with our Telcom and Network teams to make the transition as painless as possible. Our folks were on the phones, in the new facility on schedule!”
“You have a highly talented bunch of folks at Adapt!”
“The lines of communication are always open with Adapt and their support levels are phenomenal. This system has boosted our member service levels and made us so much more efficient - it is just amazing!”
AVP, Numerica Credit Union
“Adapt's team is very knowledgeable and easy to work with, plus it is refreshing to work with a vendor that really understands credit unions.”
Manager of IT, LAFCU
“The Adapt team is very professional. They got everything up and running, tested, and operational on schedule. Whenever we have had questions about usage, technical issues, or software upgrades, Adapt has provided excellent support.”
Project Manager, NIHFCU
“Adapt has helped our organization be well-positioned in the market for contact center and customer self-service automation, enterprise PBX solutions, unified communications/ unified messaging. Our overall goal is to be a leading transportation van line through the use of technology and an intelligent work force that is enabled with innovative yet practical products. With Adapt’s experience and expertise in the areas of telephony and CTI; contact center background and knowledge of our needs we are able to foster cooperation throughout our organization and get the best results from our systems. Adapt has helped us raise our level of customer satisfaction by incorporating outstanding business and technology solutions with the I3 system.”
“They have an Elite Partner designation among our large list of IT vendors due to the strategic role the CIC plays in our company’s success with communications between employees and drivers, and government, commercial and residential customers everyday!”
Director of IT, Bekins