With its open IP communications software architecture and bundled application suite, the CUIC system makes “People helping people” easy—and cost-effective. In offering flexibility and functionality you never thought possible in one solution, Credit Union Interaction Center delivers everything your employees, remote workers and members need to interact: IP PBX call processing, universal/ multimedia queuing, automatic call distributor (ACD), priority and skills-based routing, data processor integration, on-demand call recording and CTI screen pop. And that’s just for starters.
The superior service credit union members have come to expect becomes even more superior with CUIC’s interactive voice response (IVR), speech recognition and Web self-service automation, along with support for services like permissive online transactions and loan forms completion. Outbound campaign management functionality also lets you proactively contact members to announce new services, while service module integration and other application-driven services help not only attract new members, but retain them. “Global” communications, central administration … seamless business continuity
At the main office, at every branch location, in the contact center and for employees working remotely or while mobile, Credit Union Interaction Center comes equipped for Internet-based voice over IP (VoIP) and SIP to reach every corner of your organization with “global” communications. “I think one of the primary benefits we’ve realized is cost-savings related to day-to-day ‘moves, adds, and changes,’” says Wright. “These are much easier to accomplish due to the IP nature of our CIC implementation. For instance, it now takes us half the time to move a workstation than before – no crossconnect or wiring issues. As a result, we’ve been able to add 50 to 100 users since deploying CIC without adding IT staff.
Mitch Wright, Campus USA Credit Union
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All you need for IP PBX calls, ACD/ virtual queue, group messaging, workforce management and collaboration across locations is a single CUIC server or IP network connection at each site and CUIC’s central administration interface at the main office. If any location’s server or network connection is ever interrupted, calls and interactions are still alternately routed throughout the CUIC system—and your entire organization -- without missing a beat.
Just create or implement the new applications your credit union and members require, and deploy them one time from HQ to each department and branch service center. Employees and members alike will welcome the readily distributed service upgrades. Credit union board members will simply welcome the money CUIC saves in implementation, maintenance and operations costs.