Customer Interaction Center is a complete SIP-VoIP solution that unifies all of your communications needs in a single system.
Customer Interaction Center is a solution from Adapt and Interactive Intelligence that unifies all your communications needs in a single IP system. The all-in-one solution provides automated attendant, voicemail or unified messaging, follow-me, built-in fax server, informal call center (or basic ACD) functionality, Web contact management with chat and web callback, real-time presence management and complete remote access for today’s teleworkers and mobile users.
Unlike the multiple systems approach favored by major vendors, the Interactive solution uses an open systems approach. It’s also platform independent, giving your business the choice of a telephony interface based on the Internet Protocol (IP) or traditional telephones lines, along with cost-saving servers, gateways, routers and phone devices. Add Interactive’s wide-ranging features and you’ve quickly attained a complete solution that lets you align enterprise communications and business strategies immediately – not at some future date. What’s more, you’ve given yourself future-proof flexibility to grow your communications applications as needed.