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Scott Ridgway, Senior Applications Engineer

 

Spend an hour online on Thursday, November 16th when Adapt’s Scott Ridgway reviews Interaction Reporter for your call center team’s common KPIs and Reporting needs.

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During this session, you will learn how to more effectively provide statistical measurements of your call center performance by reviewing these key topics:
• Commonly used reports within Interaction Reports
• Tips and Tricks to more effectively and efficiently run your reports
• Using Scheduled Reports to automatically deliver weekly/monthly/quarterly reports in the right format, to the right people