Spend an hour online on Thursday, November 16th when Adapt’s Scott Ridgway reviews Interaction Reporter for your call center team’s common KPIs and Reporting needs.
During this session, you will learn how to more effectively provide statistical measurements of your call center performance by reviewing these key topics:
• Commonly used reports within Interaction Reports
• Tips and Tricks to more effectively and efficiently run your reports
• Using Scheduled Reports to automatically deliver weekly/monthly/quarterly reports in the right format, to the right people