Adapt

Speech Recognition and Self-Service Advanced Speech and IVR solutions

Vocalité

Bank by phone. Prescription refills. Automated promotional messages for incoming callers. Vocalité (vo-cal-i-tay) personifies self-service in one pre-integrated solution that brings Interactive Intelligence's interactive voice response and speech recognition tools together. Yet along with self-service, Vocalité personifies versatility.

In addition to complete inbound IVR capabilities, businesses can use the customizable Vocalité application to create and manage outbound IVR messages, such as appointment reminders or fundraising campaigns. They can also automate services to let employees access HR info or perform work-related functions via telephone. Vocalité even fits hosted or customer-hosted environments with its simplified change and operations management and open standards interface that welcomes your choice of speech recognition engines.

And no matter what business your business is in, Vocalité's bundled suite approach allows you to easily integrate contact center call controls into your call queue handling and business processes.

Best fits

The Vocalite voice response system scales from 4 to thousands of ports to fit virtually any IVR, contact center or unified messaging deployment.

 

Key benefits

Vocalité's application flexibility is matched by its equally flexible benefits.

IVR scalability and reliability by configuring multiple Vocalité-based speech recognition servers to handle thousands of calls simultaneously - should one server ever go down, Vocalité immediately and systematically routes calls to another server.

Rapid application deployment and central administration using Vocalité's built-in graphical application generator and pre-built components to create "in demand" speech recognition applications, along with the Vocalité system's single inherent administrative interface to configure one or more speech recognition servers.

A lower total cost of ownership resulting from Vocalité 's customizable application-driven architecture, open standards interface and unified administration for inbound as well as outbound IVR processes.

A faster return on investment via the ability to build and manage results-oriented outbound campaigns, and to pre-integrate call recording, sales verification and other capabilities that enable your company to realize a higher ROI in months, not years.