Press & Upcoming Events

Adapt in the News  

Adapt publishes comprehensive four-page summary of its inter-related SmartApps suite, a group of custom applications improving the member experience at credit unions. Continue reading …

Adapt publishes summary of Smart Track, the new credit union contact center application helping agents and supervisors detect and prevent caller fraudContinue reading …

Adapt launches Smart Track custom application built on top of Customer Interaction Center 4.3 to help stem credit union caller fraud. Continue reading …

Adapt wins Interactive Intelligence Conquest Award for fifth consecutive year for signing the most new customers throughout 2015Continue reading …

Adapt captures repeat “Worldwide Partner of the Year” honors for 2015 from Interactive Intelligence for sales achievements and implementation, technical support expertise. Continue reading …

The industry analyst firm of Frost & Sullivan has named Interactive Intelligence Latin American 2015 Contact Center Systems Company of the Year. Continue reading …

Interactive Intelligence has been positioned as a leader in the Gartner Magic Quadrant for Contact Center as a Service, North America, making it the only solutions provider named a leader in both the cloud and on-premise markets. Continue reading …

CoastHills Credit Union of Lompoc, California, has contracted with Adapt to configure and install Customer Interaction Center and help achieve its goal of member-focused relationship routing.  Continue reading …

 

2017 Technical Webinars – All Customers Invited to Attend

(For a link to register in advance of these live events, or to obtain a replay link after the live event, customers should call 630-468-7656)

Salesforce Integration with PureConnect, powered by Customer Interaction Center – January 19 at 3pm ET

Quality Management – March 2 at 3pm ET

Tips & Tricks for Agents & Supervisors – March 23 at 3pm ET

PureCloud for PureConnect (CIC) – April 20 at 3pm ET

Vidyo (Smart Video and Enterprise Conferencing) – May 18 at 3pm ET

Genesys Update – June 22 at 3pm ET

Tips & Tricks for Agents & Supervisors – July 20 at 3pm ET

Speech Analytics – August 24 at 3pm ET

Introduction to Workforce Management – September 21 at 3pm ET

Tips & Tricks for Agents & Supervisors – October 19 at 3pm ET

PureConnect (CIC) Reporting – November 16 at 3pm ET

Multi-Media Queuing – December 14 at 3pm ET

 

Visit with Adapt at 2017′s soon-to-be-announced Industry Events and User Groups! (check back soon)

 

 

AdaptNow Newsletters

AdaptNOW January-February 2016

AdaptNOW October-November 2015

AdaptNOW August-September 2015

AdaptNOW May-June 2015

AdaptNOW March-April 2015