Services 2017-05-23T09:33:32+00:00

SERVICES

Adapt’s dedicated team helps you develop and implement a winning strategy leveraging Genesys/Interactive Intelligence solutions to take your Contact Center operations into the future. Whether you are on a path to total transformation or integrating your existing communication channels for a seamless customer experience, Adapt eases the process with our proven services and support.

Learn how the Adapt approach gets you to your customer experience goal faster.

SUPPORT

Tailored to the level you need, Adapt support is the best available for Genesys/Interactive Intelligence solutions, because no other provider has more experience with the products.

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PROFESSIONAL SERVICES

When you don’t have the resources or right expertise in-house, the Adapt team has two decades and hundreds of successful client Customer Experience transformations to apply to your challenges.

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APPLICATION DEVELOPMENT

Adapt engineers have developed a successful catalogue of proprietary software in response to client needs.

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Making Your
Customer Experience Transformation Easier

Adapt’s project management, engineering, development and training teams leverage their deep knowledge, experience and creativity to ensure your new Customer Experience management solution happens efficiently. We have created our own powerful troubleshooting tools to handle implementation issues faster. The Adapt team takes the leadership role at both the program and project level in managing all parties involved including your vendors, to help guarantee your successful transformation. Your project will not be complete until we train your staff – it’s a key deliverable for every installation! And, we are never very far if you need additional help – check out our support page to learn more.

Making Connections Count

Adapt’s proven processes ensure that your Genesys/Interactive Intelligence solution accomplishes your Customer Experience goals. It’s all about connections. The Adapt team takes the time to listen to your needs, so we fully understand what is most important to you. Then we tap our extensive experience and long-term relationships in the industry to tailor a solution to fit your business requirements. Need a custom application? Our team can develop the solution you need. Ultimately, Adapt delivers on-time, on-budget program success – so you can connect better with your customers. Contact us today to learn more.