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Solutions By Technology

Adapt’s Omnichannel Solution for Business Communications

Adapt configures, installs and supports the proven and innovative SIP-based, open standards, IP-PBX and contact center solution from Interactive Intelligence Inc. These proven IP-ready communications tools are designed for every aspect of sales, marketing, customer service and the contact center. We also deliver the enterprise-wide IP telephony solution with voicemail, unified messaging and self-service speech recognition. All are complete solutions that contribute to your business success.

Our proven SIP-based solutions are designed from the ground up to provide an all-in-one solution that handles each of your businesses’ communication needs from a single integrate platform. Innovative, award-winning functionality provides unsurpassed performance on a unified platform. This makes it easier for you to maintain, administer and back-up your system. An extremely popular modular design has allowed thousands of companies to add proven, compelling, game-changing applications when their business needs suddenly change.

See contact center agent-customer video solutions offered by Adapt and our partners ID Solutions and Vidyo.

Advantages include:
  • Reduced operational and support costs
  • Unified communications systems that simplify the way you do business
  • Advanced, integrated software applications that empower your employees to work efficiently from any location, using any form of communication.

 

Customer Interaction Center

Agent Demonstration

Interaction Analyzer for speech analytics

Interaction Optimizer for workforce management