member service

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Customer Service is at Odds with Financial Data Security

By | 2017-08-16T05:08:35+00:00 August 15th, 2017|News and Events|

Social engineering tactics give fraudsters an advantage when dealing with your agents. For credit unions, stellar customer service is a competitive advantage. In addition to coming for good rates and easy financial transactions, members choose credit unions because of the quality of the customer experience. The Harvard Business Review found that while [...]

How to Detect and Prevent Fraud in Real-Time

By | 2017-08-22T15:48:55+00:00 August 15th, 2017|News and Events|

One of the biggest issues credit unions face is dealing with fraudsters. Each year, credit unions spend an average of 2,354 man hours dealing with issues caused by fraudulent activity. That's more time than one full-time employee puts into their job every year. Click image to download Smart Track brochure! Despite the rise [...]

Credit Unions Can Crack Down on Fraud Using Smart Track

By | 2017-08-22T15:50:28+00:00 August 15th, 2017|News and Events|

Credit Unions pride themselves in their ability to take care of their members. From supporting daily transactions to assisting members in securing large home loans, credit unions handle sensitive data constantly. Sometimes, outside forces make it difficult to deliver the best service possible. One of the biggest threats to credit unions is financial fraud. [...]