Voice Mail and Unified Messaging

Messaging

Messaging has become an imperative in thousands of organizations because messages form the thread between people and information. Yet trying to manage multi-channel voice and data messages from different systems – and in increasing volumes – isn’t easy. More important to many decision makers, enterprise messaging is sometimes hard pressed to prove its tangible value through measurable productivity gains.

The Interactive Intelligence solution allows businesses, colleges and universities, healthcare organizations, insurers, retailers and other enterprises to support every aspect of messaging. Success is achieved through a single powerful, LDAP-based software platform.

Offering flexible, “choose-by-function” deployment options

From voicemail and unified messaging to enhanced messaging, fax and IVR, Adapt clients leverage Interactive’s unique “choose-by-function” ports to configure and centrally administer the precise messaging environment they need. They can select a departmental or enterprise-wide level of functionality. Better still, the system lets your organization “license up” from one messaging type to the next as user requirements dictate.

Options include:

  • Voicemail - if that is all you and your users require. Interactive easily and cost-effectively replaces outdated legacy system hardware.
  • Unified messaging – if your need is to better streamline emails, voicemails and faxes into a user’s email inbox. You can also integrate disparate systems and administration interfaces onto one platform.
  • Enhanced messaging – if your requirement includes building upon unified messaging such as the integration of email, voicemail and fax and adding Find-me/ Follow-me functions, personal call rules, real-time presence management and other advanced features.

 

Get maximum scalability, reliability

Leverage Interactive’s N+1 architecture to scale to hundreds of thousands of users across distributed sites, with reliability courtesy of the system’s built-in fault-tolerant design.

Migrate to voice over IP via SIP

Support traditional TDM telephony networks to implement Interactive into an existing IT infrastructure, then take advantage of the software’s inherent SIP architecture to migrate to VoIP. That migration includes NO costly application re-writes or forklift upgrades.

Interaction Mobile Office™

Give your mobile users speech-enabled access to all message types and provisioned user directories via the Interaction Mobile Office plug-in. Users can also ensure their availability with voice-activated presence management status settings.

Voicemail

Many Adapt clients implement  Interactive to replace an existing system or launch voicemail from the start. Then, whenever they want, they scale their users upward to enhanced or unified messaging via licensing.

Voicemail only. Play, replay, re-record, send and delete phone messages and set message priorities. You can also activate the built-in Interaction Mobile Office application which works with a market leading speech engine to create speech-enabled mobile office capabilities.

Single-server voicemail replacement. Replace your outdated legacy voicemail hardware with the messaging software, LDAP directory data storage and web-based Internet Information Server (IIS) administration and attain one, pre-integrated solution.

Telephone User Interface (TUI). Replicate existing TUI and customized menu options – and numbering – using the software’s built-in Interaction Designer® graphical application generator. Also, you can leverage the speech engine and voice commands and thus manage voicemails more easily and efficiently. Either way, there’s never the need for user re-training.

Phone system/ voice resource options. Interactive’s messaging software works with traditional PBX phone equipment, Centrex systems, PSTN connections, Cisco’s CallManager or via a SIP gateway in a SIP-based VoIP configuration.

Unified Messaging

Transform voicemail into multi-dimensional unified messaging via Interactive’s expandable application suite and simple licensing.

Unified messaging. Consolidate voicemails, emails and faxes in your users’ email inboxes to streamline messages and response management – and elevate productivity.

Browser-based message access. Access voicemail and fax messages using a standard web browser. Users can also access recorded voice messages from their email inboxes, or over the phone.

Presence management and personal greetings. Enable users to set real-time presence statuses for Available, In a Meeting, Out of the Office and other customizable pre-determined status settings. The call routing system announces any user’s status automatically.

Multiple-mail connector. For email, integrate the server to Microsoft® Exchange Server, IBM Lotus Notes® or Sun iPlanet™ Mail Server simultaneously. You then flexibly configure users on their chosen email platform.

Voicemail-only users. Configure voicemail-only users for any employee not requiring an email or unified messaging capability.

Automated attendant. Use Interactive’s built-in speech-enabled Interaction Attendant® to create voice menus, store menus in LDAP directories, structure multi-tenant configurations and grant multi-level user access in a single web-driven environment.

IVR. Pre-integrate the Interactive Intelligence web-based interactive voice response application via simple licensing to automate inbound self-service processes as well as outbound IVR messages.

Speech recognition. Equip the software with the speech-driven Interaction Mobile Office application to manage messages, place calls, change presence management status settings and search contacts using simple verbal commands.

Supervisory, system and quality monitoring. Oversee system status, workgroup status and other real-time performance updates with the optionally available Interaction Supervisor® monitoring plug-in module.

Enhanced Messaging

Build upon the system’s unified messaging and collaboration features with one-number Find-me/ Follow-me, universal message access, message notification options and calendar and contact management capabilities.

Enhanced messaging users also get call screening, user-defined call handling rules, automatic callback, pre-integrated knowledge management and desktop faxing and fax “navigation.” For workgroup and departmental needs, the personal groups settings make it easy to send broadcast messages to groups of addresses and view the status of other users.

Key Benefits

You Receive:
  • A lower total cost of ownership from a single software platform for “no integration” native voicemail plus enhanced messaging, IVR and wireless functionality.
  • Web-based central administration via a common browser interface for directory and message storage management, a capability reducing complexity as well as costs.
  • Scalable functionality that lets your organization deploy voicemail and “license up” to unified messaging and enhanced messaging at any time – or across specific departments or enterprise-wide – up to thousands of users.
  • A cost-effective migration path to IP telephony, allowing organizations to migrate from traditional TDM telephony to SIP-based switching with no application re-writes or forklift upgrades.