What Our Clients Are Saying

An independent survey of more than 100 Adapt customers found 93% scored our technical support team either “excellent” or “good” in prompt response, follow-up and professionalism. More than 89% of customers surveyed also said our technical support team was either “excellent” or “good” in immediately alerting them to next steps being taken to resolve an issue, especially if it was one which could not be resolved after the first contact. Our customers gave Adapt’s certified engineers a 96% rating for technical competence.

The Help Center as a whole cut response times on critical tickets to under an hour.

Ross Talbot, Call Center Manager – Walgreens

Adapt’s extensive product knowledge, combined with Interactive’s highly customizable solution, have allowed us to tailor a fully unified communications system that that fits our rapidly changing business needs.

Jon Wagner, Telecom Support Engineer – Nautilus Equipment Company

Adapt is an indispensable partner helping us customize and get the most out of the system to meet the unique demands of our business.

Bill Carltock, Director of Information Technology – United States Medical Supply

Adapt’s team is very knowledgeable and easy to work with, plus it is refreshing to work with a vendor that really understands credit unions. One senior manager who is especially happy about the new system is the CFO because the credit union’s telephone expenses plummeted by $50,000 in the first year.

Brian Todd, Manager of Information Technology – Los Angeles Federal Credit Union

Adapt pared weeks, possibly months, from our implementation schedule.

Joe Hendrix, Vice President Customer Care – Yardi Systems

This system has been a great investment. We highly recommend it – and Adapt – to other credit unions looking to modernize their communications infrastructures.

Steve Ervolino, Senior Vice President-Information Systems – Dupaco Community Credit Unio

Not only does our 30-person contact center love the system, our help desk and other departments are big fans as well. Our total cost of ownership went down by 20 percent. These are real numbers that do not even take into account the time and energy that we now save by not having to contact numerous vendors for support.

Cameron Piercefield, Vice President of Technology – FORUM Credit Union

We were impressed with the ease of working with Adapt to audit current services, recommend network upgrades and immediately lower costs.

Mike Knorek, Information Technology Manager – American Utility Management

Improving your culture through Adapt

Cindy Baumgartner, Sun Federal Credit Union